We are unable to deliver to P.O. Boxes. Please include a physical shipping address.
Bag & Equipment Shipping Policy
Currently we are only able to ship within Canada and the US via UPS, regular ground only. Express or priority services are not available for bags or spare parts.
UK/Europe orders
Orders are processed Monday to Friday, orders that arrive after shipping cut off will be processed on the next business day. A flat rate shipping cost is applied by region, import and duty is the responsibility of the customer and will be calculated by your customs department with instruction on how to complete the payment before delivery.
If product is returned to us because the customer refused to pay customs and duty of their region, a refund will be issued minus the cost of outgoing and return cost.
All return shipping is the responsibility of the customer, returns must be authorized before being accepted by the warehouse. COD will not be accepted.
Spare Parts & Accessories Shipping Policy
Our primary shipping service for spare parts/accessories is Canada Post/ US Postal. A postal shipping fee of $10.00-12.00 will be applied at checkout to all spare parts /accessory orders using “ground” services that take 5 - 12 business days. Postal services have also declared delays due to volume at this time. US customs has also proven to add a delay to cross border shipping.
- “Availability”. Every product we offer is shipped on availability. If we do not have it in stock we will inform you at the time of purchase and the estimate time frame at which we will receive that product to then be shipped to you.
- “Location”. All products will be shipped on “business” days. For example, if you place an order on the weekend it will be processed and shipped on the following business day. Excluding holidays.
If you have any questions please contact our Customer Service Representative at michelle@gritinc.net.
In the event you wish to cancel an order within 24 hours of placing it, a $15.00 plus applicable taxes administration fee will be deducted from your refund. If the order has already been processed and shipped, you will also be responsible for the shipping fee to return the product back to our warehouse.
